2-Year Warranty on Every Watch; We Fix It for Free (Unless You F It Up!)

Returns & Warranty

Make it right.

⌚ Watches

Unworn and protective film still on? You can still exchange or refund until 14 days from received date:

  • Exchange for something else
  • Get store credit
  • Get a refund to your original payment method

Film removed = final sale. Custom = final sale.

🛡️ Warranty

Warranty issue? File a claim by emailing helpme@mreatwell.com and we'll send a label for repair or replacement. 2-year coverage on movement, dial, and hands. Not covered: wear & tear, misuse, water damage from incorrect crown setting, or unauthorized repairs.

🚚 Return Shipping

Free return shipping on items covered by the policies above.

🚫 Final Sale

No returns on:

  • Items marked final sale
  • Deeply discounted items (>49% off)

🌍 International

Duties and customs paid at checkout are non-refundable. Contact your local customs office directly for those refunds.

Questions? Email helpme@mreatwell.com or text Matt directly at 917-655-6288.